1. Overview and Services
EJ3Design LLC ("EJ3", "we", "us") provides roof, exterior wall, and gutter measurement reports and Symbility XML files to contractors, insurance adjusters, builders, and property owners. Reports are generated through expert hand-verification using aerial photography, satellite imagery, or customer-submitted architectural blueprints.
2. Ordering and Delivery Timelines
Roof and gutter measurement reports are typically completed and delivered in under 4 hours, and guaranteed within 24 hours under standard business volume. Wall elevation reports and orders containing wall measurements require 24 hours or more due to manual CAD elevation modeling. Delivery targets are informational and subject to clear imagery availability and blueprint readability.
3. Property Classification and Price Adjustments
Orders must accurately specify property type as Residential or Commercial. If an order placed under the Residential rate is determined upon inspection to be a Commercial property, EJ3 reserves the right to issue an external invoice for the price difference prior to releasing or finalizing the deliverables ("type corrected, invoice sent").
4. Contractor Packages and Prepaid Balances
Contractor packages (Package A and Package B) represent one-time prepaid measurement credits, not recurring subscriptions. Purchased credits never expire and unlock tiered percentage discounts applied to the post-bundle order total. When renewing or upgrading, any remaining balance is credited against the price of the new package.
5. Intellectual Property and Delivery Links
Delivered PDF and XML measurement files are provided to the designated account holder via authenticated download links scoped to the customer and authorized staff.