1. Precision Guarantee & Complimentary Revisions
Every EJ3 measurement report is hand-verified by our specialized team. If you find any discrepancies between our report and field measurements, our team will review the imagery and blueprints and provide a complimentary revised report within one business day.
2. Unprocessable Imagery or Plans
If a property cannot be measured due to heavy tree canopy obstruction, outdated satellite coverage, or unreadable blueprints, our team will notify you immediately. You may provide alternative architectural drawings, ground-level photos, or request a 100% refund or account balance credit.
3. Contractor Package Credits
Prepaid contractor package balances never expire and remain on your account for future residential or commercial orders. Unused prepaid package balances may be refunded upon written request less the value of any discount benefits already redeemed.